DesiDale Delivering Globally

Frequently Asked Questions

CASH ON DELIVERY

You can pay through Cash on Delivery (COD). Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’.
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
  • In the Payment Information form, select “Cash on Delivery”.
  • Click on “Confirm Now.” Note your Order Number which will be provided to you at the "Thank You" page.
  • Your package will be delivered via courier.
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

There are no additional charges for Cash on Delivery orders except for Courier Charges.

The COD service is available all over Bangladesh. COD is not available internationally.

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

As per courier arrangements, the cost of shipping increases with the weight of the order. For international shipping rates, please see Shipping Policy.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

ORDER DELIVERY

For local orders we usually take 3-4 days to deliver the product. For international orders we deliver as per DHL express shipping policies which takes about 8 to 10 days to deliver your order in your designated address. In case there is an exception or issue with your order we will immediately communicate with you regarding the delay. 
**All logistic services have been highly impacted for the recent pandemic which may increase your delivery time.

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

In Bangladesh: Inside Dhaka BDT 100, Outside Dhaka BDT200 will be charged on all orders.

For international orders: Shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy.